by Chappy » Sun Apr 29, 2018 4:14 pm
Calling on all tech geeks...
My family have recently changed ISP to Sky Broadband, and since then I can't connect to Xbox Live. I keep getting an error message saying "Can't connect to your DHCP server". I connect via an Ethernet cable as the modem is upstairs, and although we have an extender the signal strength is too weak to do anything on Xbox. The Xbox registers the Ethernet cable, but it doesn't show any NAT info. I've been in contact with both Xbox support and Sky - I've gone through numerous things with them both including resetting the router, changing IP settings, resetting the Xbox, new Ethernet cables etc. and still no joy.
Xbox support tell me the problem is the router, Sky say that it's either a problem with Ethernet cables or faulty ports on the modem. I've tried a different Ethernet cable so it's not that, and everyone else in the house can use the internet on the TV, their phones, tablets etc - it's just my Xbox that doesn't work. I'm gonna ask a friend to bring his Xbox round to see if we can connect with his in the meantime, but honestly- I'm tapped out. Anyone got any ideas?
I've looked on Google and saw that it's not just me who's had this problem, but I've tried everything they've done and still no joy.
Any help/suggestions will be much appreciated.
Calling on all tech geeks...
My family have recently changed ISP to Sky Broadband, and since then I can't connect to Xbox Live. I keep getting an error message saying "Can't connect to your DHCP server". I connect via an Ethernet cable as the modem is upstairs, and although we have an extender the signal strength is too weak to do anything on Xbox. The Xbox registers the Ethernet cable, but it doesn't show any NAT info. I've been in contact with both Xbox support and Sky - I've gone through numerous things with them both including resetting the router, changing IP settings, resetting the Xbox, new Ethernet cables etc. and still no joy.
Xbox support tell me the problem is the router, Sky say that it's either a problem with Ethernet cables or faulty ports on the modem. I've tried a different Ethernet cable so it's not that, and everyone else in the house can use the internet on the TV, their phones, tablets etc - it's just my Xbox that doesn't work. I'm gonna ask a friend to bring his Xbox round to see if we can connect with his in the meantime, but honestly- I'm tapped out. Anyone got any ideas?
I've looked on Google and saw that it's not just me who's had this problem, but I've tried everything they've done and still no joy.
Any help/suggestions will be much appreciated.