by Don Sholeone » Tue Apr 28, 2020 8:31 pm
If you want a fast track to high blood pressure, just spend 30 minutes on the phone with asda customer services.
Booked in a delivery for my Dad whos high risk 2 weeks ago, due to be delivered today, I get an email this morning saying, as a follow up to our recent conversation here is a £10 evoucher credited to your account, I think 'huh that's a bit weird'...
2 hours later I get a text, sorry we have had to cancel your order, I jump online and yup its cancelled, tried all day to get in contact with no luck, finally get through tonight, explain the situation and the lass is lie can I get your order detail etc, she puts me on hold whilst she phones the store that's supposed to delivery.
Comes back, 'Hi, really sorry about your order,I've phoned the store and they can't give any explanation as to why they have cancelled it', so I'm like come again, 'yeah they dont know why they cancelled the order', I'm like you having a f***ing laugh, can they reactivate it and send it out? 'No sorry we cant do that', ok can you rearrange it, 'that's not possible I'm afraid.'
Absolute f***ing shambles, spoke to my mate who's management at a local asda and he was like f*** me that's bad, theres no reason they couldn't rectify that for you.
Some heads are gonna roll after this from a lot of sectors, I can go and do a shop for my dad even though it really isnt ideal for him, but how many are reliant on online services, I bet after all this you will find out about vulnerable people and the elderly starving to death or severely malnourished.
If you want a fast track to high blood pressure, just spend 30 minutes on the phone with asda customer services.
Booked in a delivery for my Dad whos high risk 2 weeks ago, due to be delivered today, I get an email this morning saying, as a follow up to our recent conversation here is a £10 evoucher credited to your account, I think 'huh that's a bit weird'...
2 hours later I get a text, sorry we have had to cancel your order, I jump online and yup its cancelled, tried all day to get in contact with no luck, finally get through tonight, explain the situation and the lass is lie can I get your order detail etc, she puts me on hold whilst she phones the store that's supposed to delivery.
Comes back, 'Hi, really sorry about your order,I've phoned the store and they can't give any explanation as to why they have cancelled it', so I'm like come again, 'yeah they dont know why they cancelled the order', I'm like you having a f***ing laugh, can they reactivate it and send it out? 'No sorry we cant do that', ok can you rearrange it, 'that's not possible I'm afraid.'
Absolute f***ing shambles, spoke to my mate who's management at a local asda and he was like **** me that's bad, theres no reason they couldn't rectify that for you.
Some heads are gonna roll after this from a lot of sectors, I can go and do a shop for my dad even though it really isnt ideal for him, but how many are reliant on online services, I bet after all this you will find out about vulnerable people and the elderly starving to death or severely malnourished.
